ASSISTANT MANAGER: LOGISTICS REF NO: (ASM/L/2017/09-1P)

POST 39/03 : SENIOR MANAGER: CONTACT CENTRE REF NO: (CCSM/2017/09-1P)
SALARY : R948 174-R1 116 918 per annum (all-inclusive package)
CENTRE : Pretoria


REQUIREMENTS : A recognized B Degree or equivalent three-year qualification (NQF level 7) as
recognized by SAQA. A minimum of eight years demonstrated experience in Call
Centre Management/Client Relations Management/Client Service Environment, of
which five years should be at a middle / senior managerial level. Experience in
Financial Services, especially Employee Benefits, Pension Fund and Retirement
Benefits Administration will be a distinct advantage. Knowledge of Relevant
legislative requirements and GPAA policies and procedures. Knowledge of Pension
Fund Regulations and Rules. Knowledge of the Industry. Knowledge of Relevant

DUTIES : The successful candidate will be responsible for a wide variety of tasks which
include, but not limited to the following: Implement and maintain logistics and
inventory policies and frameworks: Guide and advice departmental employees on
logistics and inventory management matters to promote correct implementation and
sound logistics and inventory management practices. Review, undertake,




implement the supply chain logistics, inventory framework and policies through
research. Provide input in the design and development of logistics and inventory
policies, processes and procedures. Provide input in the strategic and annual supply
chain logistics and inventory. Provide monthly SCM reports on procurement of
goods and services: Coordinate and facilitate the monthly SCM reports on
procurement of goods and services. Keep record of statistics required on
government procurement goals.

Provide reports for audit purposes to AGSA on
request. Coordinate and review the processing of requisitions for goods and
services: Processing of requisitions for goods and services. Coordinate the
placement of orders for goods and services. Place an order for the service in the
case of a service required. Order and acquire goods if not a store item or the item
is not in stock. Coordinate the safekeeping and distribution of goods: Monitor the
process of receiving and checking goods. Ensure that goods are captured on
relevant registers. Return damaged incorrect and substandard goods. Monitor the
process of issuing goods as required. Prepare and collate payment documents.


Monitor the control of stock: Oversee the process of stock taking according to stock
taking plan. Comparison of stock counted with official records. Identify outdated,
unserviceable, redundant and obsolete stock. Prepare the identified stock for
disposal. Develop proposals for the disposal method. Dispose according to
approved method. Manage and development of staff: Manage the performance of
the unit which involves coaching, mentoring, and take corrective action where
required, develop performance standards and evaluates team and individuals.


Monitor staff regarding human resource such as leave, recruitment and grievances.
Compile the work plans for the section including the consolidation of operational
plans into the directorate’s overall work plan.
ENQUIRIES : Mr Tumisho Manaka Tel no: (012) 319 1075
FOR ATTENTION : Mr Tumisho Manaka – Recruitment